877 • COCHRAN
Customer Reviews
Wonderful bought a 2018 Camaro Lee was very helpful
Fast, friendly, entirely professional. Perfect!
The service is great. I was greeted by friendly service folks in Corona-Virus Masks. Everyone was professional, responded according to the conditions we are all in. I have nothing Negative to report. I have bought or leased several Cars and SUV's from Cochran Hyundai of Monroeville and the experience has always been great from purchase to service. They are good people.
At the time I drove in I was welcomed.The environment was very safety conscious which gave me peace of mind.From entering to leaving they wiped down the insides keys pen and doors.The whole operation was through.To top it off the car care was excellent as usual.I totally appreciate their effort and I would like to thank the team.
Angelo reached out to me today after looking for a vehicle online. He helped me by narrowing down what I am looking for and gave me a lot of information to make my decision. He was very honest and I felt comfortable because he answered all my questions with no hesitation. I am still in the process of looking but he would be the one I would definitely recommend for all your car needs. Thank you so much Angelo! Sandy Sutherland
when i went to the dealer, they took care of my needs, answered all my questions. Tyler, the service man made me feel comfortable, safe in the dealership{ especially with the way thiis Virus has affected car dealerships) Tyler was very effective in the way he took care me. very self assured. Cochran should be proud of this employee they have in their employment. i always go to Cochran for my car needs, and this proves to me they are a #1 car dealership!
We needed to buy a car during the pandemic, which made things tricky. However, Ryan scheduled us for a test drive, sent us links to complete paperwork online, and got us in the next day to complete our purchase. The showroom was clean and constantly being sanitized. We were given a very fair price for our trade in and got our new Palisade at under MSRP. Overall, the process was quick and easy and we feel we got a good deal. We will definitely consider #1 Cochran Hyundai for our next vehicle.
Took my car for a oil change and from the moment I arrive I was welcomed with friendliness and professionalism. Customer service is excellent and am definitely bringing my car back.
Great customer service from Dale in the service center! As someone who doesn't know much about cars, he helped me understand a complicated issue that was happening with my Hyundai. On top of that, the mechanics saw I had recently purchased a headlight bulb (it was in my cupholder) and offered to install it for free - something they definitely didn't have to do! On top of THAT, I parked under a tree that day and had multiple spots of bird poop on my car.. they cleaned it off the front & back windshields and even the top of my car. ...
Had a great experience as always.
I took my SUV in for inspection and with this Pandemic going on I thought it would take awhile. I asked Bob under the circumstances how many employees on hand. I think he said 4 or 6 doesn,t matter . What with having to have front brakes put on I was there no more an hour and half. Great work with everything that is happening.
The last car I bought from Cochran was in 2003, a 2003 Alero. I had no problems with this car until 2019. I bought a 2019 Hyundai and I hope this car lasts as long as the Olds.
Great team of professionals. Treat customers with courtesy and honesty
So my car wouldn't start - it was the battery - a new battery was put in and I got the car back within 24 hours. People were nice, courteous and responsive
Test drove the Ioniq with Chris on Saturday. Bought a car and drove it home on Wednesday. They were great to work with!
My experience is always good at Cochran's Service Center. Its a clean, professional environment with good staff and service.
Steve made this car purchase the smoothest I have ever seen. I have never dealt with a dealer where the communication was so on track!
I made an appointment for an oil change, tire rotation and I found out there was a recall on my car. When I arrived I was greeted by a very friendly man who verified the services I requested. It did not take long before the work was done.When I was checking out I was told that the tire rotation was not done because the best tires were already on the front. I was impressed with the honesty of the service department and I left as a happy and satisfied customer.
Steve Phillips from Cochran did a terrific job for me during and after my Crosstrek purchase. He was professional, prompt and responsive. I recommend him without reservation.
My third subaru forester from Steve Phillip's and cochran subaru. Steve and the whole team made everything easy and simple. Only decision I had to make was color. Very satisfied. Kenneth Keller
They did my car early and quickly. They helped me find a discount.
My experience was excellent. I had an appointment scheduled for a routine multi-point inspection. When I stopped in I was waited on almost immediately. I bring my car here faithfully for all service's the staff if very kind and thorough on explanations of diagnoses. I was only there 2 Hrs total for them to inspect any issues with the vehicle and repairs including replacement of a part covered under an extended warranty. Two hours seems long but I was easily occupied by browsing some of the stylish new vehicles on the floor and lot also had a cup of complimentary coffee ...
I dread the car buying experience but Steve made the process so easy and no-hassle. Very knowledgeable and efficient. I love my new (used) car!
I'm always pleased with my experience and service at Cochran Monroeville.It good to have a place for auto service that I can trust.
In general, good selection. Did not have many Santa fests in lot.
I went there a week before I purchased and looked around. Shawn approached me that day and I told him what I was looking for. The Hyundai Veloster and Kona were the ones I was looking at. Shawn knew I wasn’t buying that day but I was soon. He let me test drive both vehicles. Later that week my fiancé and I tried for a veloster and again Shawn was honest and very polite when he let us know we needed a co-signer and so was Taylor the finance guy. When I found a co-signer I went back still ...
Very helpful and caring
Polite and helpful. I was very concerned because I purchased my hyundai from a Kia dealer about 4 months ago and it was already telling me I needed service. I called Hyundai ahead of going and they suggested I probably just needed an oil change but welcomed me to come in for service. I showed up about 30 mins after hanging up the phone and left not long after arriving with an oil change, engine induction, and happy Santa Fe. Great Service!!
Went to the dealership for a quick oil change. Drove up and was in and out in about 40 minutes.
As of today they were very helpful.
Great Service!
Went to add on an extended warranty for our 2019 Hyundai Kona. Great car. Visited with our awesome salesman - Ryan McGranahan. Kristy Z. did a great job helping us with the warranty order! Thanks
Happy
Fantastic job by Bob in Service in interacting with Hyundai and me for engine replacement of my Santa Fe 2013 Sport 2.0T. Bob kept me informed of status and progress. A very pain-free process for me. Thanks!
I'm always happy with the service I receive here. The employees are always friendly and happy to explain things to me and answer my questions. I was able to use the WiFi to work through my appointment as well which is very convenient.
Absolutely love the dealership, bought my car back in 2010. The only place I’d go in Monroeville to get my vehicle fixed. The whole service team is amazing . They are super patient and very helpful.
Nice place, great variety
Friendly service, excellent knowledge of vehicles
Excellent service. All I have to do is express a vehicle concern and Bryan totally understands what I am trying to express! He is very thorough in explaining the vehicle's possible issues and makes sure everything is checked out with every appointment. Very courteous gentleman. Very friendly. Always has a smile. Knows how to provide exceptional customer service!
I have a great experience every time I get work done here. Fast, effective, and friendly service.
6 month service on new Elantra. Easy scheduling. Quick and efficient service.
Another satisfied customer for a regularly scheduled maintenance.
I missed my appointment, but I was still able to be seen later the same day.
It did what was needed
The service department was friendly, courteous and efficient.
Bob Johnson is a most excellent service advisor. He is the one I usually see when my car is in for any service work. He brightens my day. Takes care of me in a timely manner, explains everything clearly and patiently. I used to be very wary of using a dealership service center, both for cost reasons and trust reasons. Cochran automotive has earned my respect. I had to use an out of town dealership for some work earlier this year, as I was traveling and could not do it locally. There was no comparison. Cochran Automotive Hyundai Service Center ...
I came here with my mom over the summer and we had the best service. Ryan M. was awesome!
I can't say enough great things about Cochran Hyundai of Monroeville! I purchased my first car from them in 2014 and just got my second. I have seen other dealers and went other places and no one compares to these guys. They are honest and fair and the whole process is so smooth and easy. I had Ryan McGranahan for my salesman and I couldn't have asked for anyone better! He was so patient, he took his time to show me several different cars, and he never pushed anything onto me. He kept in touch with me while I waited for ...
Was taken as soon as I arrived,and car wasput on lube rack. The young lady then informed me of mechanics advic for extra service which Iaccepted.This is why my 10 year car is still running like new.
quick
Superb service, warm and friendly people.
Must say, the customer waiting area was rather on the COLD side. Not a really comfortable wait. Otherwise the service was really good and the coffee was very hot!
Easy to make an appointment and everyone was very nice and professional.
The whole buying process with Steve was very easy.He was very helpful , accommodating and understanding.He explained everything in detail about the car and the differences between models . He was very patient even that we were asking the same questions over and over again. We love the new car. I would definitely highly recommend him.
Steve was recommended by a friend and they were right. He explained everything, it was seamless, and low key and informative. Great job! Love my car
Emily, the representative that helped me, was outstanding. I've had Emily in the past and she is very good at what she does.
Steve was excellent - did not try to push anything on me that I didn’t want and was very helpful. I found a great car and was able to drive it away the next day. Great, painless, experience.
Steve made the new car buying process completely seamless. I was without a vehicle when my truck finally expired after 12 years but Steve has me in a new car in just a couple hours. Great experience.
I bought my car at another dealership and they refused to service my vehicle within 24 hours even though I was nervous to take it on the road. When I called Cochran, they got me in the same day! Their staff was very friendly and very accommodating.
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