877 • COCHRAN
Customer Reviews
Experience was the best possible.
Im not from PA, but when l relocated, I scheduled my car for service, and the car service advisors were absolutely phenomenal..! The were extremely nice and helpful..!! Thank you.
They explain everything and treat me very nicely.
Purchased a 2019 Hyundai Kona SE SUV today. Excellent customer service by Shawn Herman. Friendly, courteous, respectful, professional and took his time to explain everything about the car and process. Great experience. Love the vehicle and the new car smell. lolUPDATE: Sept/2020 - My brake warning light kept coming on so I made an appointment to have it diagnosed. Turns out the Master Cylinder was leaking into the brake booster which could have caused a severe accident. Technician went the extra mile to find the problem because none of the brake components or lines had any visible brake fluid leaks. Bill ...
My car's engine completely died within warranty. Cochran Hyundai saw to it that I was immediately in a loaner car and had my car repaired and returned within a week. The people I dealt with were efficient, kind and patient. I truly didn't expect any of this to be so smoothly remedied with zero added stress to my hectic life. Hats off to Cochran and their wonderful staff.
As far as I'm concerned, #1Cochran is A #1 in my book. If you are looking for excellent quality, friendly personnel and great service, you cannot go wrong with #1Cochran.
Great service and personnel.
If you’re looking for a place to purchase a car where you can trust them feel comfortable and experience people who normally work with integrity but live with integrity this is a place to go. This is a very rare thing because I’ve purchased cars for many years at different places and have never experienced people like this before. I met up with a salesman named James who is absolutely wonderful he made me feel so comfortable for the entire process and was extremely kind. James went over and beyond what a normal person needed to do. You ...
Fantastic If you are looking car New or used see lou there excellent people
Bought a new car there 2 weeks ago. Greg P was our salesman. He really made our experience great! The price was the best compared to all other dealers in the area. He spent all of his time on our transaction and made sure we got everything we were entitled to. I would definitely recommend going there to buy a car and ask for Greg P. Thanks Cochran for making our car buying experience a good one.
Great service, as always!
#1 Cochran made buying my new Hyundai Tucson a great experience. My salesman, Victor, was so patient and kind. Victor spoke to me directly, not my fiance when discussing the purchase of the car. As a woman, that was much appreciated. Once I set some guidelines, Victor found me the perfect car including features and color. It was delivered the next day and I drove it home that night. I couldn't be more thrilled with my new Hyundai and the experience I had a #1 Cochran.
My son and I took his car for a recall and to get it inspected. Customer service was great! The young gentlemen (I think Dale) even pulled the car inside for us to leave because it was raining in so hard. Great place!
Staff was kind and considerate
This is a revision to my previous review. My husband and I purchased a Hyundai Veloster from #1 Cochran Hyundai Monroeville in March 2020. While we encountered a convergence of unfortunate events with our purchase of the car, including a missed down payment, multiple sales personnel involved with the purchase, a mis-applied warranty, delays in the title transfer due to the COVID pandemic (which is clearly not the fault of the dealership), and five months of creeping anxiety on my husband’s part, general manager Jeff Iwanowski did his very best to resolve all of our issues—to our eventual complete satisfaction. ...
My 74 year old mother drove an hour and a half here to get her Sonata inspected and an open campaign taken care of. She had the car there, on time, for the morning appointment. She told them she could get to a shopping center to wait.My mother had an issue with an inspection. They didn't get to inspect her car the day of her appointment, and she had to reschedule and bring the car back. But they were very kind, apologized, and they got it done immediately at the next appointment. They also covered the cost of her inspection ...
very satisfied with the service
Took my recently purchased 2018 Hyundai Elantra Sport in for its routine interval maintenance this morning. Staff was extremely friendly and welcoming. The service was performed fairly quickly. They were knowledgeable and provided some great recommendations for future reference. Few complaints I would have would be: I felt like they were trying to rush me when discussing maintenance, It would have been nice to know that they wanted me to be clear in regards to type of oil I.e. Synthetic I wanted to put in my car even though the previous oil sticker read Synthetic on it. This was my ...
Perfect! Our daughter bought a great car, that she absolutely loves! Don was kind, listened, and gave us options for our lease end and leasing a new vehicle!
I get my Santa Fe parts from them and always receive great service.
Very nice people ☺️ help anyway they can
Hyundai handle my car issues efficiently, effectively, and professionally all in a timely manner!
I had great experience purchasing my Hyundai Kona with Greg. The process was as painless as buying a new car can be. I had a remote engine start installed. Tyler in the service department was awesome. Everyone was very professional and accommodating. The waiting area was spotless and cleaned frequently. I would highly recommend #1 Cochran.
My husband and I traded in our SUV for one at this location. What a smooth and quick experience. We drove an hour and a half to this dealership because we wanted a specific car they had. I was able to do the credit application online as well as take pictures of my trade-in. I had an offer for my trade-in with a half hour. I asked if they would match the KBB value I received from their website and they did without any hassle! When we drove to the dealership to finalize everything, it was a fantastic and quick ...
Good service. Polite staff.
I am always 100% satisfied with the service team, the quality of service on my car and the friendliness of the entire staff.
Always a good experience
Update: Just finished trading the last vehicle in for another Hyundai from Cochran, the process was even easier this time.This was my first brand new car in almost 20 years and Cochran made the experience very easy. From the test drive through financing everything went smoothly. We'll definitely be back the next time we are in the market
Very straight forward buying process. They don't really haggle but they have deals and promotions happening all the time. The lady at the front desk, Susan, was super nice and very helpful. I met a few salesmen as I was waiting for my car to be finished and they were all very conversational and pleasant. The showroom is comfortable and thankfully everyone was being considerate and wearing masks. My car was in for a recall and it was done quickly and the service tech was very patient in explaining what was going on. They honestly have a nicer tv than ...
Very good
Couldn’t be happier with our experience! We showed up on a very busy Friday afternoon and the salesman Chris and the manager Jeff were incredibly helpful and attentive. They found us a car that we love, while helping us resolve our lease from another dealer. A great team, a great experience. I’d buy another car from them in a heartbeat. Thanks to all of them!
Once I was connected to the appropriate facility, everything was smooth. I had some trouble being sent from one rep to another over the phone delaying ordering the parts I needed for my vehicle. Dale was great, he cleaned my vehicle and made sure it was washed after being serviced. They even fixed a recall and updated the information so I would get future notification. He was very welcoming and took the time to explain the reason behind the recall and what to expect if the issue does occur. Thank you Dale.
Service was really fast. They actually took my car at the scheduled appointment time.
Too much for stickers and service
Dale was extremely helpful and detailed, giving me information and suggestions after my car passed inspection - including prices and options for suggested work, not too many dealerships are that forthcoming and transparent.
Drove in with no appointment. Was out within an hour. Great service.
Thank you to Dale for being very kind and considerate and helpful in explaining the service that I needed for my car.
Vince made a good point that the rusts on brakes after a few weeks in garage caused the noises upon driving that appeared to be gone later. Dale is also very helpful and considerate! Both with the service department.
My check engine light when I was on my way to an appointment. I called Cochran and they got me in that day for them to start working on my car and I had it by the next day.
Ryan did an amazing effort in getting me approved by trading in my old, beat up Honda for a used '17 Elantra, with excellent mileage at a fair price. Even though my credit isn't fantastic, but they never give up on finding the right vehicle for you. Highly recommend.
GREAT SERVICE, SOLVED MY PROBLEM.
Service Department did great job .I was in & out in less than a hour
Always a pleasurable experience for my family and I. Service advisors are knowledgeable and professional in their work. I am always confident that they will take excellent care of my service needs. That is one of the reasons that we have purchased repeatedly from Cochran Hyundai
Bob, the shop attendant was amazing. I felt i was in good hands with him
Dale Szalancczy was a very good service advisor. Service was prompt and thorough. Explained everything to me. Very pleased with the service
What a great team! Even though my mother purchased from another dealership they still took care of all service work on her new car!
The staff at this facility is well informed and have excellent communication skills. I had an appointment and my car was taken in promptly for service.
They really took care of me here! I had a bad experience at another Cochran dealership when I bought my car and they fixed all the issues at Monroeville. I wish I had gone here initially. Jeff was super helpful and Don walked me through all the buttons and features on my car. Highly recommend!!
We had a very good experience with Cochran. They were very attentive and very helpful. Thanks again Cochran.
All were very professional and explained the problem so I could understand what was going on. The desk person who helped me even found another coupon I could use to bring the amount owed down further.
They were very helpful and we love our new car!!!
Great service
Easily made appt. Taken in right away. Work done faster than anticipated.
Wonderful bought a 2018 Camaro Lee was very helpful
Fast, friendly, entirely professional. Perfect!
The service is great. I was greeted by friendly service folks in Corona-Virus Masks. Everyone was professional, responded according to the conditions we are all in. I have nothing Negative to report. I have bought or leased several Cars and SUV's from Cochran Hyundai of Monroeville and the experience has always been great from purchase to service. They are good people.
At the time I drove in I was welcomed.The environment was very safety conscious which gave me peace of mind.From entering to leaving they wiped down the insides keys pen and doors.The whole operation was through.To top it off the car care was excellent as usual.I totally appreciate their effort and I would like to thank the team.
Angelo reached out to me today after looking for a vehicle online. He helped me by narrowing down what I am looking for and gave me a lot of information to make my decision. He was very honest and I felt comfortable because he answered all my questions with no hesitation. I am still in the process of looking but he would be the one I would definitely recommend for all your car needs. Thank you so much Angelo! Sandy Sutherland
when i went to the dealer, they took care of my needs, answered all my questions. Tyler, the service man made me feel comfortable, safe in the dealership{ especially with the way thiis Virus has affected car dealerships) Tyler was very effective in the way he took care me. very self assured. Cochran should be proud of this employee they have in their employment. i always go to Cochran for my car needs, and this proves to me they are a #1 car dealership!
We needed to buy a car during the pandemic, which made things tricky. However, Ryan scheduled us for a test drive, sent us links to complete paperwork online, and got us in the next day to complete our purchase. The showroom was clean and constantly being sanitized. We were given a very fair price for our trade in and got our new Palisade at under MSRP. Overall, the process was quick and easy and we feel we got a good deal. We will definitely consider #1 Cochran Hyundai for our next vehicle.
Took my car for a oil change and from the moment I arrive I was welcomed with friendliness and professionalism. Customer service is excellent and am definitely bringing my car back.
Great customer service from Dale in the service center! As someone who doesn't know much about cars, he helped me understand a complicated issue that was happening with my Hyundai. On top of that, the mechanics saw I had recently purchased a headlight bulb (it was in my cupholder) and offered to install it for free - something they definitely didn't have to do! On top of THAT, I parked under a tree that day and had multiple spots of bird poop on my car.. they cleaned it off the front & back windshields and even the top of my car. ...
Had a great experience as always.
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