Welcome to #1 Cochran

I have over 50 years experience as a salesman and sales manager and general manager in the automobile business it was a pleasure to deal with every person I was in contact with at number one Cochran Nissan they treated with respect I deserved and earned and made it very easy and enjoyable experience for Sharon Myers to purchase her new Nissan Altima I have a large following of customers over the years I will refer everyone I know who leads a car to rob the salesman Gary sells manager in the future and overall enjoyable experience dealing with professional courteous knowledgeable and respectful people I wish I could give a higher rating and five stars cuz they deserve 10

I have been a customer of Cochran for over 40 years between Monroevill and Natrona Heights. They have the best customer service in sales and service. Not so with Volkswagon. I was on my way to work and got a flat tire. I less than a mile to Cochran Volkswagon North Hills went into service department. I had to wait for the other customer service person came around towwait one me. I said hello how are you no respone it was like I was bothering her. I explained I purchased my Jeep from Natrona Heights and just got tires 2 months ago and not sure if my tire needs a repair or new tire. She goes you have a Volkswagon. No you need to look me up by my phone number. I asked if she could have someone check before noon because I don't want to try to get a tow or rental car 5pm on a Friday. I asked if someone could take me 1/2 mile down the road to work. Instead of saying yes well do you need a ride back. The young kid dropped me off. I received an email stating my car was in Robinson township to contact them there. I try calling everyone was clueless. I was transferred to service and cannot leave a message. I called back and talked to scheduling and she said she would look into this and call me back. I was never called back. Called Volkswagon was transferred to service voicemail. Cannot leave message. I called back and said I wanted to talk to service. I talked to the woman and she said it wasn't looked at and she would call me back at in an hour. 2 hours later I call back havent heard anything. I was told my car is pending. Finally 1/2 hour later I was told I need a new tire actually 3. I said I just want 1 right now to match what I purchased from Cochrant NH. I was told we cannot get that tire for you. I didn't understand because Cochran Jeep can get them. She goes nope. Needless to say at 5pm I am trying to find a rental, tow truck and someone who can help me. Mind you all my service from oil changes, inspections, tires, brakes have all be done thru Cochran. Until now. you lost a customer. I went across the street to Flynns tire who helped me get a rental and orderd my tire for Monday and kept my car at their place. It's a shame I was treated rudely and unprofessional. Your employees need to learn customer service. Again 40 plus years and you lost a good customer.

Went in for an oil change/oil filter change, tire rotation, and multi point vehicle inspection. During check in the service advisor Derek up charged us by stating what services we asked for and then added an additional service without consent. He told us 1 hour to 90 minutes and the service exceeded that time (over 2 hours).We arrived at 8:30am and checked in with Derek at 9:45am to ask about the status. He told us 5 minutes and the car was not pulled out until 10:20am. We reviewed service status and noticed the air filter was added and when we asked he snapped at us and told us we agreed to it. He begrudgingly offered to take the price of the air filter off and we agreed and left. We drove down the road and checked the oil and tire rotations. The tire rotation was not completed correctly (switched back and forth instead of crossing the tires) and my oil was only filled halfway. We returned back to the service counter and voiced our concerns and he brushed us off very rudely. We spoke to the service technician instead (I believe his name is Randy) and he double checked the oil. He held himself accountable for his mistake and kindly apologized and filled the oil. Randy was lovely and we greatly appreciated his help. Besides Randy we were very disappointed with customer service from the service advisor Derek due to him being rude and continuously brushing us off.