Welcome to #1 Cochran

It went well. You could tell they were very busy. Tech was very helpful and kept me informed.

I had a great experience with Jeff Comin at Cochran West hills Nissan. I shared with him that the process of getting a vehicle takes too long and I had to work and couldn't get much time off. He went the extra mile and got all paperwork started before I arrived, the vehicle was already cleaned and good to go when I got there making the whole day fast, efficient and easy! I was able to get a beautiful new car and made it back to work in time. Great service, kind people and a quality vehicle. 10/10

I was impressed with service. Very efficient and helpful.

Went in for an oil change/oil filter change, tire rotation, and multi point vehicle inspection. During check in the service advisor Derek up charged us by stating what services we asked for and then added an additional service without consent. He told us 1 hour to 90 minutes and the service exceeded that time (over 2 hours).We arrived at 8:30am and checked in with Derek at 9:45am to ask about the status. He told us 5 minutes and the car was not pulled out until 10:20am. We reviewed service status and noticed the air filter was added and when we asked he ... Read More

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Google - Oct 24, 2026

Went in for an oil change/oil filter change, tire rotation, and multi point vehicle inspection. During check in the service advisor Derek up charged us by stating what services we asked for and then added an additional service without consent. He told us 1 hour to 90 minutes and the service exceeded that time (over 2 hours).We arrived at 8:30am and checked in with Derek at 9:45am to ask about the status. He told us 5 minutes and the car was not pulled out until 10:20am. We reviewed service status and noticed the air filter was added and when we asked he snapped at us and told us we agreed to it. He begrudgingly offered to take the price of the air filter off and we agreed and left. We drove down the road and checked the oil and tire rotations. The tire rotation was not completed correctly (switched back and forth instead of crossing the tires) and my oil was only filled halfway. We returned back to the service counter and voiced our concerns and he brushed us off very rudely. We spoke to the service technician instead (I believe his name is Randy) and he double checked the oil. He held himself accountable for his mistake and kindly apologized and filled the oil. Randy was lovely and we greatly appreciated his help. Besides Randy we were very disappointed with customer service from the service advisor Derek due to him being rude and continuously brushing us off.

Will do everything possible to weasel out of honoring their own manufacturers warranty. Do not buy a new car here.

I Scheduled a 9:30 AM appointment on October 22 for a state inspection and a software issue. I offered to wait but was told it would take 2.5–3 hours, so I left the car. By 2:20 PM I had heard nothing, so I called for an update. At 3:00 PM I was told the car was still in the shop. When I arrived at 3:15 PM, no work had been started at all. Only then was I told my appointment was a "drop-off" and they would get to it when a technician was available. Nobody explained this when I booked or checked in. If ... Read More

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Google - Oct 23, 2026

I Scheduled a 9:30 AM appointment on October 22 for a state inspection and a software issue. I offered to wait but was told it would take 2.5–3 hours, so I left the car. By 2:20 PM I had heard nothing, so I called for an update. At 3:00 PM I was told the car was still in the shop. When I arrived at 3:15 PM, no work had been started at all. Only then was I told my appointment was a "drop-off" and they would get to it when a technician was available. Nobody explained this when I booked or checked in. If an appointment doesn't mean the work starts around that time, what is the point of scheduling? I lost most of my day and left without any service done.

My experience here was terrible and I’m actually still going through some issues. My car went in for a few recalls. Somehow they broke my ignition where the keys go in and then try to make it seem like it was broken already, which was crazy because it obviously worked when they received it. I didn’t get my car back for a month and when I got it back, my front lights aren’t working and my automatic car starter isn’t working. Communication from them is terrible. My experience was just all around bad so really they ... Read More

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Google - Oct 22, 2026

My experience here was terrible and I’m actually still going through some issues. My car went in for a few recalls. Somehow they broke my ignition where the keys go in and then try to make it seem like it was broken already, which was crazy because it obviously worked when they received it. I didn’t get my car back for a month and when I got it back, my front lights aren’t working and my automatic car starter isn’t working. Communication from them is terrible. My experience was just all around bad so really they get zero stars.