Welcome to #1 Cochran

Very displeased. I’ve been a longtime customer and prior to this visit was very satisfied. I called made a service appointment. Told I had to drop my car off the night before. I did as told only to receive a call asking why was my car there and they don’t understand why someone would tell me that because they have a certain day to do what I need and to come get my car and I have to drop it off next week. I had to get an Uber to pick it up. I call the day before my appt because I did receive the normal text about an appt. I’m told they don’t show an appt and can’t find the man who I spoke with. I tried reaching him leaving messages several times with no success. No one can answer questions or help me. I’m not sure if I should take it or is it going to be like last week and I have to come back and get it. I drop it off that night as instructed last week. I receive a call the next day from the guy who scheduled the appt asking why is my car there. Our connection was bad I told him I would call back on my desk phone. I called the number he gave me which took me to a scheduled center and they couldn’t reach the Monroeville service ctr. They said I could leave a message and kept getting someone else I kept explaining he is there waiting for my return call. I tried calling 4 different number making about 10 calls and they couldn’t get Monroeville. Finally I thought surely someone in sales will answer and they did I had them go get him. Finally got him back he didn’t know why the car was there apparently he didn’t make or record the appointment. At this point I’m very frustrated. I have explain for the 3rd time what the issue is with the car. He calls back to let me know it’s completed. I say I have the Nissan coupon that was mailed to me when I get service. Only to be told they can’t accept it because he had to outsource the work and no money is being made. How is this my fault I came to Nissan not the outsourced business. So now I’m completely frustrated because I don’t live close to Monroeville unnecessary money was used on gas and Ubers and refusal to honor the coupon you sent me which I was counting on. They way the economy is I have to watch and spend my money wisely. The amount of money and time wasted on these trips has me looking for another service location.

I’m not one to make a habit of leaving bad reviews for businesses but there comes a point when enough is enough. I have had a pending service for almost 6 months for a replacement spoiler on my 2025 Kona. It started with the part being specially ordered and then that took almost two months, I brought the car to the dealership and went to work only to come back and get the information that it had to be painted. I received no further updates until a month later when I kept calling. Car was picked up and returned with “wrong color” excuse. Fast forward to another 5 weeks, car was picked up and the faulty spoiler halfway removed and yet ANOTHER “wrong color” excuse. It’s been 6 weeks since that update, not one person from this dealership has called me. I have called Joshua Cagney (spelling) every single day for the past two weeks and I have not gotten a single response. I have had some bad experiences with auto repair shops but this takes the cake. I will return this vehicle at the end of the lease dangle spoiler and all and I hope I never have to deal with this dealership again.