Welcome to #1 Cochran

I was nearing the end of my current lease with about two months remaining when I began looking for a new vehicle. I initially tried to lease the same model I was currently driving, but I encountered a bait-and-switch tactic: the price quoted over the phone was approximately $100 higher than what I had found online. When I tried the same approach with the Kia Sportage at #1 Cochran, I was pleasantly surprised. My sales representative, Jeffrey Johnston, honored the exact same price I had found online. He also provided an excellent trade-in deal for my current lease. If you are in ... Read More

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Google - Oct 29, 2026

I was nearing the end of my current lease with about two months remaining when I began looking for a new vehicle. I initially tried to lease the same model I was currently driving, but I encountered a bait-and-switch tactic: the price quoted over the phone was approximately $100 higher than what I had found online. When I tried the same approach with the Kia Sportage at #1 Cochran, I was pleasantly surprised. My sales representative, Jeffrey Johnston, honored the exact same price I had found online. He also provided an excellent trade-in deal for my current lease. If you are in the market for a new vehicle, I highly recommend following this process and contacting #1 Cochran.

Team keeps me up to date with texts, video of service and more; great to see and receive the benefit of technology being leveraged to let me know what the technician is looking at, what they recommend and why.

Michael Jackson took care of us here and made sure we got what we want in a vehicle, highly recommend dealing with him

We have bought two cars in the past 2 years from Cochran and both were very pleasant, low pressure experiences and we have been satisfied with the service department too.

Not happy about waiting for 5 hours for inspection, emission, tire rotation and oil change…. And charged $89.95 for wiper blades.

2 1/2 hour wait for and inspection on a brand new car with no emissions and I had a appointment time set! Plus I might add that there was no other customer waiting, just me in the lobby!

I had a 6:30Am appointment but service was not completed until 2:40PM it was there for its first oil change and inspection 5000 miles. I needed my car and had too change my plans for the day due to lack of following the appointment schedule I even called them at noon and all I got was it's been assigned a technician

Had my car in for service. also my keys weren’t matching up with my car, they charged me $80 to open my key fob and flip the battery..…that’s literally like robbing people. Esp because its already more expensive than a mom and pop shop.

I have been a customer of Cochran for over 40 years between Monroevill and Natrona Heights. They have the best customer service in sales and service. Not so with Volkswagon. I was on my way to work and got a flat tire. I less than a mile to Cochran Volkswagon North Hills went into service department. I had to wait for the other customer service person came around towwait one me. I said hello how are you no respone it was like I was bothering her. I explained I purchased my Jeep from Natrona Heights and just got tires 2 months ago ... Read More

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Google - Oct 27, 2026

I have been a customer of Cochran for over 40 years between Monroevill and Natrona Heights. They have the best customer service in sales and service. Not so with Volkswagon. I was on my way to work and got a flat tire. I less than a mile to Cochran Volkswagon North Hills went into service department. I had to wait for the other customer service person came around towwait one me. I said hello how are you no respone it was like I was bothering her. I explained I purchased my Jeep from Natrona Heights and just got tires 2 months ago and not sure if my tire needs a repair or new tire. She goes you have a Volkswagon. No you need to look me up by my phone number. I asked if she could have someone check before noon because I don't want to try to get a tow or rental car 5pm on a Friday. I asked if someone could take me 1/2 mile down the road to work. Instead of saying yes well do you need a ride back. The young kid dropped me off. I received an email stating my car was in Robinson township to contact them there. I try calling everyone was clueless. I was transferred to service and cannot leave a message. I called back and talked to scheduling and she said she would look into this and call me back. I was never called back. Called Volkswagon was transferred to service voicemail. Cannot leave message. I called back and said I wanted to talk to service. I talked to the woman and she said it wasn't looked at and she would call me back at in an hour. 2 hours later I call back havent heard anything. I was told my car is pending. Finally 1/2 hour later I was told I need a new tire actually 3. I said I just want 1 right now to match what I purchased from Cochrant NH. I was told we cannot get that tire for you. I didn't understand because Cochran Jeep can get them. She goes nope. Needless to say at 5pm I am trying to find a rental, tow truck and someone who can help me. Mind you all my service from oil changes, inspections, tires, brakes have all be done thru Cochran. Until now. you lost a customer. I went across the street to Flynns tire who helped me get a rental and orderd my tire for Monday and kept my car at their place. It's a shame I was treated rudely and unprofessional. Your employees need to learn customer service. Again 40 plus years and you lost a good customer.